In 2025, the company supported 57,750 patients, a 15.5% increase over 2024 and its highest annual total to date. Its teletherapy platform allows patients to complete prescribed rehabilitation at home through customizable protocols, remote connectivity, clinician oversight, and patient engagement tools. Its Northstar platform uses liquid biopsy testing to help identify treatment options and monitor response for patients with advanced cancer. The launch adds a diagnostics component to Noom’s platform, connecting health measurement, behavior change, medication access, and clinical programs in one digital experience. IMARC Group is a leading market research company that offers management strategy and market research worldwide.
Pricing is customized according to staffing requirements, service complexity, operating hours, location, and technology needs. Engagements are customized according to process complexity, transaction volume, technology requirements, and performance goals. Accenture is one of the largest global business process outsourcing companies, combining managed services with consulting, technology, data, and automation. With traditional BPO outsourcing, the vendor typically manages employees and oversees the day-to-day processes. Accenture delivers global consulting and technology services with specialized healthcare business process outsourcing solutions.

• Tech consulting helps weave in tools for faster processing, like auto-coding for insurance forms.
• Concentrix is suited to large companies seeking a global BPO provider with broad customer experience and digital transformation capabilities.
• For voice-led operations specifically, it’s also worth reviewing the top call center companies in India.

Staff based in the Philippines handle custom setups for healthcare tasks, like patient support or claims handling, starting with consultations to match needs. Tech consulting helps weave in tools for faster processing, like auto-coding for insurance forms. Automation kicks in for routine bits, while people manage the rest under compliance rules that fit medical data needs. It’s interesting how AI steps in for routine stuff, freeing up people for the nuanced bits that tech can’t quite nail yet. The approach mixes tech like chatbots for quick responses with human oversight for trickier issues, aiming to cut wait times in patient support lines. Automation tools like chatbots and data processors add layers to traditional support, speeding responses while keeping human oversight for complex cases.
TTEC’s healthcare BPO engagements typically emphasize traceability from intake to resolution, with documented workflow steps designed to support audit-ready reviews. Reported performance is typically grounded in operational metrics and QA structures that map https://top-bpo-companies.com/ well to compliance monitoring and case oversight needs. Buyers running regulated healthcare programs need healthcare BPO providers that deliver controlled processes, traceability, and audit-ready verification evidence across claims, patient access, and revenue cycle operations. SupportNinja works on finance and accounting tasks while incorporating human oversight in AI workflows. SupportNinja maintains privacy focused designs in its systems and offers content moderation along with data processing services. The agency offers AI product services and implementation options that help with workflow improvements.
Founded in 1995 and headquartered in Boston, Massachusetts, Zelis employs approximately 2,757 people and serves more than 700 payers — including all five major national health plans, Blue Cross Blue Shield insurers, regional health plans, and third-party administrators. Based in Franklin, Tennessee, Experian Health focuses on revenue cycle management through patient eligibility verification, identity management, prior authorization, and claims management solutions. Founded in 2003 as Accretive Health and rebranded in 2017, R1 employs more than 30,000 people across 60+ locations in the US and India, serving over 1,000 hospital and health system clients.
Today, tons of healthcare organizations are turning to business process outsourcing to manage their day-to-day activities. Healthcare outsourcing companies typically provide healthcare-trained support teams, HIPAA-compliant workflows, patient communication expertise, and operational knowledge specific to healthcare systems, scheduling, intake, eligibility, and care coordination. Your patients deserve a healthcare journey that avoids uncertainty and supports them every step of the way. The company you choose needs to offer the best solutions and features for your business. TTEC is a global customer experience and business process outsourcing company with extensive healthcare operations supporting payers, providers, pharmaceutical organizations, and digital health brands. OClinicals is a healthcare outsourcing company focused on virtual medical receptionists, appointment scheduling, patient communication, and administrative support services for medical practices and healthcare organizations.

#3: Optum

If none of those four applies, the process is a genuine outsourcing candidate and the case gets stronger as volume rises. Outsource it when the process is stable, the volume swings, and somebody else can run it to a measurable standard more cheaply than you can. Ask for the named site, the named account lead, the attrition figure for comparable work, and two references at your volume. The same projection still expects about 341,700 openings a year, almost entirely to replace people leaving the occupation. Providers automate the routine contacts and staff humans for the exceptions, which changes the unit you should be paying for.
Their TriZetto solutions offer specialized capabilities for health plans, while provider services span revenue cycle management and clinical operations support. The company’s strength lies in managing large-scale digital transformation initiatives while maintaining operational continuity. Their SynOps platform combines human expertise with artificial intelligence and automation to optimize complex healthcare processes across multiple functions and specialties. As part of UnitedHealth Group, Optum brings extensive healthcare expertise across revenue cycle management, health plan operations, and healthcare analytics.
Helpware operates a 2.8% monthly attrition rate against a 6-8% industry average, which means agents trained on your clinical workflows, payer rules, and documentation standards stay on your account. This guide breaks down six of the top healthcare BPO solutions providers making a real impact in 2026, evaluated on tech stack depth, HIPAA and SOC 2 compliance, scalability, and real-world performance metrics. Bharat Sanchar Nigam Limited (BSNL) started its operation and installed… An Indian BPO won a contract for the revenue cycle management of a major US-based hospital network. With the help of the BPO, they managed patient data and conducted analytics that helped them lower clinical trial costs by 25% and increase the number of recruited patients by 20%.